FAQ

Local Delivery within Singapore

- For orders above S$80, we offer free local delivery to one location within Singapore.
- For orders below S$80, a flat rate of S$6 delivery charge is applicable, unless otherwise stated.
- Delivery timings are between Monday to Saturday, 9am-9pm (excluding Public Holidays).
- If an order or delivery is cancelled after item(s) has been dispatched from our warehouse, the delivery cost incurred will be borne by the customer. This includes order(s) with free delivery.

While every effort is made to ensure orders are shipped on time, orders made during peak seasons such as Black Friday, 10.10, 11.11, 12.12, Christmas Eve/Day, New Year’s Eve/Day or Chinese New Year Eve/Day, delivery from the courier company may be delayed to up to 5 working days.

Please note that our office will be closed on PH & eve of Christmas, New Year, and Chinese New Year.

Terms & Conditions

Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge of $10.00.

If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive and sign off the delivery invoice.

International Shipping

Typically international orders will be delivered within 5 - 14 working days. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subjected to any delays resulting from postal delays or force majeure, for which we will not be responsible.