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What are the delivery charges? (Local delivery in Singapore)
For orders above S$80, we offer free local delivery to one location within Singapore. For orders below S$80, a flat rate of S$6 delivery charge is applicable, unless otherwise stated.
What is the mode of delivery?
All item(s) are shipped from our Singapore office via our own delivery fleet or Qxpress.
When will I receive my order?
If your order is placed by 2pm between Monday and Friday, the earliest delivery would be the next working day.
Please note that orders may take up to 3 working days to be delivered if they are placed between Friday (after 2pm) and Sunday, or on Singapore gazetted Public Holidays.
For orders made during peak seasons such as 10.10, 11.11, 12.12, Black Friday, Christmas, or Chinese New Year, the delivery may be delayed up to 5 working days.
|
Time of Order |
Earliest Available Delivery |
Example |
|
Monday - Friday |
Next Working Day |
For orders placed on Monday, 11am, earliest delivery will be Tuesday. |
|
Friday (after 2pm), Saturday, Sunday & Singapore gazetted Public Holidays |
Following Working Day |
For orders placed on Friday (after 2pm), earliest delivery will be the following Tuesday. |
What are the delivery timings?
Monday to Saturday: 9am - 9pm
Sunday & Public Holidays: No delivery
How do I track the status of my delivery?
You can do so by logging into your account’s order page. The “Shipped” status indicates that your item(s) is out for delivery. If the order is dispatched via Qxpress, a tracking number and link will be provided.
I would like to change my shipping address/contact number.
If you have placed an order, please notify us via email at info@lac.com immediately, stating your order number and the intended new address. Our Customer Service personnel will get back to you within one full working day.
*Please note that changes in shipping address details after submission of an order may incur additional order processing time, delay in delivery, and an administrative charge of $10.00.
What if I am not at home when the order arrives?
Please arrange for an authorised person to receive your item(s) on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order. Alternatively, our delivery personnel will attempt to call and re-deliver the item(s) if you are unavailable to receive your order when it arrives. You may inform them to fail the delivery if you do not want your parcels to be left at the doorstep. Please note that any re-attempt of delivery may incur additional charges.
What if I want contactless delivery?
If you wish to request for contactless delivery, please email us your order number stating your request at info@lac.com, or talk to us via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays) as soon as you receive the order confirmation email.
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