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FAQ

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FAQ

LAC Rewards Program

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

When does my LAC$ expire?

I cannot log in to my account, what can I do?

I've forgotten the password to my account. What should I do?

When does my LAC$ appear in my account?

It's my birthday month. Are there any special benefits I can enjoy?

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

Products Related

Talk to our Nutritionists

How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

Orders Related

The promo code is not working. What should I do?

How can I see the discounts in my account?

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?

How do I redeem my LAC$?

When will I receive my LAC$?

I would like to cancel my order. What should I do?

I would like to cancel my order. What should I do?

Order cancellation can be done on your orders page before the order status is updated to “Shipped”.

If you wish to cancel the order after the status has been updated to “Shipped”, please email us at info@lac.com, where your request will be reviewed.

For International Orders, once an order has been dispatched, it cannot be cancelled or refunded. You may contact us at info@lac.com to inquire about your order status.

Shipping Related

Shipping Related Information

International Shipping

Payment Related

What are the payment options?

How do I offset my purchases with my LAC$?

How do I offset my purchases with my eGift Card

Returns & Refunds

Returns & Refunds Policy

I would like to request for a refund for items purchased on LAC website. What should I do?

How long will it take for the refunded amount to be credited back to me?

What happens to my LAC$ if I get an item refunded?

Exchanges

About Us

Terms & Conditions

Privacy Policy

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Privacy Policy

PERSONAL DATA PROTECTION POLICY

GENERAL DATA PROTECTION POLICY

I would like to cancel my order. What should I do?

I would like to cancel my order. What should I do?

Order cancellation can be done on your orders page before the order status is updated to “Shipped”.

If you wish to cancel the order after the status has been updated to “Shipped”, please email us at info@lac.com, where your request will be reviewed.

For International Orders, once an order has been dispatched, it cannot be cancelled or refunded. You may contact us at info@lac.com to inquire about your order status.

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