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FAQ

LAC Rewards Program

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

When does my LAC$ expire?

I cannot log in to my account, what can I do?

I've forgotten the password to my account. What should I do?

When does my LAC$ appear in my account?

It's my birthday month. Are there any special benefits I can enjoy?

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

Products Related

Talk to our Nutritionists

How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

Orders Related

The promo code is not working. What should I do?

How can I see the discounts in my account?

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?

How do I redeem my LAC$?

When will I receive my LAC$?

I would like to cancel my order. What should I do?

Shipping Related

Shipping Related Information

International Shipping

Payment Related

What are the payment options?

How do I offset my purchases with my LAC$?

How do I offset my purchases with my eGift Card

Returns & Refunds

Returns & Refunds Policy

I would like to request for a refund for items purchased on LAC website. What should I do?

How long will it take for the refunded amount to be credited back to me?

How long will it take for the refunded amount to be credited back to me?

Once approved, your refund will be processed and credited back to you in 1 - 5 working days. If you require assistance, please reach us at info@lac.com, or via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays).

What happens to my LAC$ if I get an item refunded?

Exchanges

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Privacy Policy

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Privacy Policy

PERSONAL DATA PROTECTION POLICY

GENERAL DATA PROTECTION POLICY

How long will it take for the refunded amount to be credited back to me?

How long will it take for the refunded amount to be credited back to me?

Once approved, your refund will be processed and credited back to you in 1 - 5 working days. If you require assistance, please reach us at info@lac.com, or via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays).

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