FAQ

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FAQ

LAC Rewards Program

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

When does my LAC$ expire?

I cannot log in to my account, what can I do?

I've forgotten the password to my account. What should I do?

When does my LAC$ appear in my account?

It's my birthday month. Are there any special benefits I can enjoy?

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

How do you plan to use the personal data that you have collected from me?

LAC collects your personal information solely for the purpose of understanding your needs better in order to fulfill our mission of ensuring that you have the best products and services from us to reach your health and wellness goals.

We would like to assure you that we know the importance of your privacy and we strive to be as open and transparent as possible in how we serve you. We conduct our business in compliance with the Personal Data Protection Act (“ Act ”) and have implemented measures to protect your Personal Data. Please refer to our full Personal Data Protection Policy to see in detail how we plan to use and safeguard the personal information that you trust us with.

Should you have any further concerns, please do not hesitate to write to us at info@lac.com.

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How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

How can I see the discounts in my account?

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?

How do I redeem my LAC$?

When will I receive my LAC$?